World Class Claims Handling
Cargocert.com is the most innovative cargo insurance platform in existence. Our online claims portal allows you to file a claim, check status, and upload your documents with ease. You can even communicate with your adjuster and have access to your claim file 24/7. If you need to file a claim, please click on the claims button and "file a claim" above. If you want to check the status of your claim, please click on the claims button and select "Claims Processing & Status Login".
If you are evaluating our services, please read the below sections so that you familiarize yourself with our claims procedures, typical outcomes, and other useful information. Our goal is to provide you with the most user friendly and helpful information so that the claim process flows quickly and smoothly.
Standard Rules Applicable to All Claims:
The below tables provide guidance on how claims will be settled based on percentage of damage and commodity. Percentage of damage to items is determined by Cargocert.com claims adjusters on the below scales. While no claim is black and white these guidelines help determine the typical payouts for losses which we encounter frequently. Losses above $5,000 must have a surveyor appointed to evaluate the damages. If the percentage determined by the Cargocert.com claims adjusters is disputed then an independent repair estimate may be obtained by the assured at their sole cost and expense.
Important universal rules in the event of a claim:
- You must prove that any loss or damage occurred during the insured transit;
- You must declare the full value of your goods, underinsurance is penalized by the percent not insured when claims are paid out (for example, if you insure 90% of the goods we pay 90% of the claim).
- You have a duty to minimize losses in a reasonable fashion
- We have the obligation to treat you fairly and to investigate claims without prejudice.
- We have the option to replace or repair lost or damaged goods, or to make a cash settlement.
Ripping/Tearing/Staining of Fabric10%
Broken Legs (Furniture & Similar)25%
Damage to Edges/Corners (Tables or similar)15%
Damage to Plugs/Switches (Lamps or similar)15%
Carpet stain (water or other)10%
Partial Loss Claims
This is an example of losses sustained and their corresponding claim value. As you can see, a percentage of the value is attributed based upon the type of loss. Things such as surface area and residual value are taken into consideration. From there, the assured has a duty to mitigate their loss. Thus, if the goods are new but have partial damage they cannot simply be thrown away and paid in full.
This process is called salvage. It is your duty as a client to reduce the loss, so if goods have scratches and dings, the goods must be sold at a discount and then the percentage reduction in value is paid by the insurer for any covered loss.
It is important to note that these examples are based upon all risks coverage. For Named Perils Broad, items must be a total loss to be covered. For Named Perils Basic, the entire shipment must be a total loss in order to be covered.
We have a full list of goods types, loss types, and average damage percentage breakdowns available for download. Please remember that each case is unique, these examples are a good form of guidance but your claim will be evaluated fairly based upon the particular situation.
Percentage of Loss
The graphs to your right illustrate a claim payout on an all risks coverage based upon the percentage of loss. The Claim payout is typically an equal percentage to the damage based upon Declared Value or ACV (if declared value does not correspond to ACV we reserve the right to evaluate actual value).
Damage = < 10%
Damage = +/- 25%